Return Policy

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1. Introduction

At Vorgyronklix, we want you to be completely satisfied with your purchase. This Return Policy outlines the conditions under which you may return products purchased from our website vorgyronklix.world and receive a refund or exchange.

This policy is in accordance with the EU Consumer Rights Directive (2011/83/EU), Swedish Consumer Sales Act (Konsumentköplagen), and Distance and Off-Premises Contracts Act (Lag om distansavtal och avtal utanför affärslokaler).

2. Your Right of Withdrawal (Cooling-Off Period)

2.1 14-Day Withdrawal Right

As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. This withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods.

2.2 How to Exercise Your Withdrawal Right

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement. You can do this by:

  • Email: question@vorgyronklix.world
  • Post: Vorgyronklix, Östra Hamngatan 16, 411 09 Göteborg, Sweden

You may use the model withdrawal form provided below, but it is not obligatory.

2.3 Model Withdrawal Form

To: Vorgyronklix, Östra Hamngatan 16, 411 09 Göteborg, Sweden, question@vorgyronklix.world

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

  • Ordered on (*) / received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate

3. Conditions for Returns

3.1 General Requirements

To be eligible for a return, the following conditions must be met:

  • The product must be returned within the applicable return period
  • The product must be unused, unopened, and in its original packaging
  • The product must not be damaged (except for damage resulting from our shipment)
  • You must provide proof of purchase (order confirmation or receipt)

3.2 Products That Cannot Be Returned

For health and hygiene reasons, the following products cannot be returned once opened:

  • Dietary supplements with broken seals
  • Products that have been opened or partially used
  • Products with damaged packaging that compromises hygiene or safety

4. Extended Return Period

In addition to the statutory 14-day withdrawal period, we offer an extended return period of 30 days from the date of delivery for unopened products in their original packaging. This extended period is offered as a goodwill gesture and does not affect your statutory rights.

5. Return Procedure

5.1 Step-by-Step Process

  1. Contact Us: Email us at question@vorgyronklix.world with your order number and reason for return
  2. Receive Authorization: We will provide you with return instructions and a return authorization number
  3. Pack the Product: Securely pack the product in its original packaging if possible
  4. Ship the Return: Send the product to the address provided in the return instructions
  5. Processing: We will inspect the returned product and process your refund

5.2 Return Shipping

For returns under the statutory 14-day withdrawal right, you are responsible for the direct cost of returning the goods unless we have expressly agreed to bear them or we failed to inform you that you must bear them.

For defective products or products shipped in error, we will cover the return shipping costs.

6. Refunds

6.1 Refund Amount

If you withdraw from the contract, we will reimburse all payments received from you, including the cost of standard delivery (but not any additional delivery costs if you chose a delivery option other than the least expensive standard delivery we offer).

6.2 Refund Timeline

We will make the reimbursement without undue delay and no later than:

  • 14 days from the day on which we receive the returned goods, or
  • 14 days from the day you provide evidence that you have returned the goods, whichever is earlier

6.3 Refund Method

We will use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

6.4 Deduction for Diminished Value

We may make a deduction from the reimbursement for loss in value of the goods if the loss resulted from unnecessary handling by you. This does not apply if we failed to inform you of your right of withdrawal.

7. Defective Products

7.1 Your Rights for Defective Goods

If you receive a defective product, you have additional rights under Swedish and EU consumer law. A product is considered defective if it:

  • Does not match the description provided
  • Is damaged upon arrival
  • Does not function as reasonably expected
  • Has manufacturing defects

7.2 Remedies for Defective Products

For defective products, you may be entitled to:

  • Repair or replacement of the product
  • A price reduction proportionate to the defect
  • A full refund if repair or replacement is not possible

7.3 How to Report a Defect

To report a defective product, contact us immediately at question@vorgyronklix.world with:

  • Your order number
  • A description of the defect
  • Photographs of the defect (if applicable)

8. Wrong or Missing Items

If you receive the wrong item or items are missing from your order, please contact us within 48 hours of delivery. We will arrange for the correct items to be sent or provide a refund for missing items at no additional cost to you.

9. Damaged in Transit

If your order arrives damaged:

  1. Document the damage with photographs
  2. Keep all packaging materials
  3. Contact us within 48 hours at question@vorgyronklix.world
  4. We will arrange for a replacement or refund

10. Exchanges

If you wish to exchange a product for a different item, please follow the return procedure and place a new order for the desired product. Refunds will be processed once we receive the returned item.

11. Order Cancellation

11.1 Before Dispatch

You may cancel your order at any time before it has been dispatched. Contact us immediately at question@vorgyronklix.world, and we will cancel your order and process a full refund.

11.2 After Dispatch

Once an order has been dispatched, you will need to wait to receive it and then follow the return procedure outlined above.

12. Consumer Rights

This Return Policy does not affect your statutory rights as a consumer under Swedish law or EU consumer protection directives. If any provision of this policy is less favorable than your statutory rights, your statutory rights will prevail.

13. Complaints

If you are not satisfied with how we have handled your return or refund, you may:

  • Contact us directly to resolve the issue
  • Submit a complaint to the Swedish Consumer Agency (Konsumentverket)
  • Use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

14. Changes to This Policy

We may update this Return Policy from time to time. Changes will not affect orders placed before the update. The current version will always be available on our website.

15. Contact Information

For any questions about returns or refunds, please contact us:

  • Email: question@vorgyronklix.world
  • Address: Vorgyronklix, Östra Hamngatan 16, 411 09 Göteborg, Sweden